Getting new starters up to speed as quickly as possible is critical for any business, particularly at Reach. As we see more samples from a wider range of clients it is particularly important for us to maintain the quality and speed we are known for. It is of course a daunting task for any fresh graduate to come into a working lab and get used to new instrumentation, software, processes and try to pick up a little theory behind what they are doing. We have employed a mixture of external trainers, training packages - including videos! - and training days away from HQ to help build confidence and knowledge.
Early training has included an intensive crash course in the QC lab. Each of our graduates has spent a week with a senior scientist in the QC lab, getting to grips with the range of software and learning how the hub of the lab works. All the time communication is maintained by using our especially created Reach mobile app which is used to coordinate all internal requests and results between our purification scientists and their QC analyst. This allows quick and efficient turnaround of internal 'third party' quality check results. This extra set of eyes, continues to be a hit with our clients as much as it has become an integral part of the lab routine.